Woman wrongly arrested over riots feels 'violated'

News imageBBC/Merseyside Police Jacqueline Cowdall, with tied-back blonde hair, and a picture of the suspect she was mistaken for, who has blonde hair and sunglasses on her headBBC/Merseyside Police
Cowdall (left) was mistaken for a woman who was caught on CCTV throwing bricks at police officers

A woman who was wrongly suspected of throwing bricks at police officers during the Southport riots due to her being misidentified has said being arrested made her feel "violated".

Jacqueline Cowdall, 53, was shopping at Marks and Spencer when she was alerted by her digital doorbell to eight officers on the driveway of her home in Toxteth, Liverpool.

The former traffic warden was held in custody for more than four hours before Merseyside Police accepted she was not a rioter captured on CCTV, based partly on a distinctive birthmark on her arm.

The force has now settled a legal claim for wrongful arrest, but denied any fault, stating it had acted on information "deemed reliable at the time".

Cowdall, who has obsessive compulsive disorder (OCD), said she felt like she had been "burgled" after returning home to find her neatly organised and colour co-ordinated wardrobes and her underwear drawer had been searched through by officers.

She said she felt as "traumatised" as she had when her parents passed away, "because I couldn't get my head round what has happened, and it was the same".

News imagePhil McCann/BBC A middle aged woman, standing against a plain grey wall, smiles into the camera. She had blonde hair tied back and is wearing a black vest-top. On her right arm a large, light-brown birthmark is visible just above the crook of her elbow.Phil McCann/BBC
Jacqueline Cowdall says officers only began to believe they had got the wrong woman after showing them a birthmark on her arm

Fuelled by misinformation spreading on social media, the rioting spread nationally and led to hundreds of people being prosecuted and jailed.

It later emerged that Merseyside Police had received a tip-off suggesting Cowdall was the woman pictured in the footage, and compared it to a three-year-old photograph, which they concluded was similar enough to arrest her.

Cowdall said she went "jelly-legged" on 27 March last year when she saw officers at her front door.

"I was like 'is everything ok? Is everything ok with my family?'," she said.

Cowdall was able to speak with officers over her digital doorbell app, who said they needed to speak to her "urgently", refusing to explain any further.

She was ordered to attend Edge Hill police station "within the hour", which she agreed to do.

News imageHandout Some messy partially opened drawers in a gloss-effect cream coloured cabinet showing clothing including bras and pyjamas.Handout
Jacqueline Cowdall, who has OCD, said she was devastated to find that her neatly organised clothing including her underwear drawer had been searched

When she arrived, with a neighbour alongside her for moral support, she was immediately placed under arrest and driven to a custody suite in Belle Vale.

The officers also took her house keys after she consented to a search, which she later learned was to look for clothing the suspect had been recorded wearing on the day.

She was escorted to a cell where she was left "beside myself with worry" for about four hours before being interviewed.

Her confusion grew in the interview room when she said she was asked how she would feel if a "migrant lived next door".

"I said 'I'd welcome them with a good dinner'," Cowdall said.

She said having lived in "Liverpool 8" all her life, an area which was "full of diversity", she did not "see colour or religion".

"I just see people, so I was a bit bamboozled," she said.

She was then told she would be shown CCTV footage of her throwing bricks at police officers in Southport.

"They showed me the video footage of the girl... all bricks flying and vans getting hit, coppers getting hit, you name it, it was happening," she said.

"I'm like 'that's clearly not me'. He was like 'no, it clearly is you'."

Cowdall said she started pointing out to the interviewing officers obvious differences between her appearance and the woman in the video.

She highlighted the fact the woman appeared to be younger and had a larger build, a smaller nose and lighter skin.

News imageJacqueline Cowdall A still image from a doorbell camera showing three male police officers in black uniforms walking on a driveway, where a black car is parked.Jacqueline Cowdall
Doorbell footage showing officers arriving at Cowdall's door

She said it was when she took off her top to reveal a birthmark on her right arm, which was not present on the woman in the video, that the officers changed their opinion.

"I said, 'well, did I forget to put that on for the occasion?'" she said.

"That's when they were all looking at each other, as if to say, 'oh, right, OK'."

After the interview concluded, Cowdall was placed back into a cell for more than an hour, fearing she would be remanded in custody, before being told she would be released with no further action.

When she returned home, she said she was devastated to find the results of the search.

"Everything was just ransacked and everything was just misplaced everywhere," she said.

"I felt like not only were they looking at it, they were removing it from one place to another, which was unnecessary."

News imageHandout A middle aged woman wearing a traffic warden's uniform, including a black hat and white shirt, smiles as she takes a selfie on a pavement by a busy main road.Handout
Jacqueline Cowdall said she was devastated to learn her clothes, including her underwear draw, had been rifled through

Cowdall's solicitor Erin Sunderland, of law firm Broudie Jackson Canter, said the fact her client had attended the station voluntarily meant an arrest had been "unnecessary".

"Mistakes can happen, but to be arrested, that's one of the most significant intrusions on somebody's liberty that can take place," she said.

"I don't think it can really be minimised down to just a simple mistake, a few hours in police custody, no further action, no problem, because Jacqueline is going to have to live with this impact."

A spokesperson for Merseyside Police said Cowdall's arrest came as part of an investigation into "appalling" large-scale disorder which required a "huge volume" of CCTV to be reviewed.

"As part of this approach, we circulated images of certain people in the public domain and this led to information that identified this individual," they said.

"Having received that information, Merseyside Police were duty bound to take steps to investigate the report.

"The information was deemed to be reliable at the time and we acted with the aim of seeking justice and protecting our communities."

The force confirmed the woman filmed attacking police had since been identified and prosecuted.

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