Redress for Failed Passenger Assistance, Funding for Visually Impaired Musicians

Passenger Assistance is a service rail users can book for help with things like navigating unfamiliar stations and catching connecting trains. When it goes right, it can be a service that boosts independence and travel confidence, but it can often go wrong. So now the Office of Rail and Road, who are the regulator for Britain's railways, are consulting on a new framework that aims to make the process of putting things right for passengers fairer. The regulator's Head of Consumer Jacqui Russell explains what is in their framework and how you can respond to their consultation. More details of how to do respond below:

Consultation webpage: orr.gov.uk/search-consultations/consultation-framework-determining-redress-booked-assistance-not-provided

If you need the consultation documents in large print, audio recording or braille, contact ORR on: 0207 282 2000 (select option 3)

You can also email consultation responses to: ATP@orr.gov.uk

The Elizabeth Eagle-Bott Memorial Fund is provided by the RNIB and it helps visually impaired musicians with additional costs, such as access technology, instruments and music tuition. The fund celebrated its 25th anniversary recently with a concert in London and it featured performances from the fund's alumni. Kevin Satizabal Carrascal attended the concert for In Touch and spoke to musicians about the kinds of things the fund has helped them with. RNIB's Daisy Higman also provides information on how you can apply for next year's fund.

Presenter & Producer: Beth Hemmings

Production Coordinator: Helen Surtees

Website image description: Peter White sits smiling in the centre of the image and he is wearing a dark green jumper. Above Peter's head is the BBC logo (three separate white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word ‘radio’ in a bold white font, with the number 4 inside of a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one is a darker blue and the other is a lighter blue.