The next time you call or visit a hotel, restaurant or pub and get told that they can't serve or accommodate you, or even worse get turned away - and yes, we know it still happens even in these post-DDA days - tell them that they're losing £5 billion quid. That's right. Five. Billion. Quid.

Turns out that this is the value of the market they could be losing out on because they are still faiiling disabled customers. According to new research, your top complaints are accessibility and parking. There are some more interesting figures and findings in that article, although Crippled Monkey can't help but wonder what these businesses are thinking of - I mean, I've got five billion in cash burning a hole in my pocket (I've got very big pockets) and I can't spend it in your establishment, matey; but I know a pub down the road where I can get in no problem. It's not rocket science, is it?