Jessica Lane
Reporting from Hull Crown Court

Banyard's victim impact statement mentions Bush several times.

Bush continues to stare ahead although he blinks rapidly several times as if he is listening and taking things in.

Jessica Lane
Reporting from Hull Crown Court

A lawyer is reading out the statement of John Banyard - a friend of victim John Carlill.

Banyard went to see Carlill at Legacy's premises but was told by Robert Bush his friend "didn't look good" so the lid of the casket was kept down.

The friend only told his family Carlill was involved in a Legacy case a few weeks ago.

He describes Bush as the "lowest of the low".

"If you can’t trust a funeral undertaker, who can you trust? How can someone be so callous, cold and calculated?"

Jessica Lane
Reporting from Hull Crown Court

The court has heard impact statements from numerous victims of Robert Bush now.

Some statements have been read out by lawyers representing the families and others by relatives themselves. Many have spoken about how they are still haunted by what Bush did.

They have spoken of having nightmares and the ongoing impact on their mental health.

They have also pointed out that they had to go through two funerals for their loved ones, when one is hard enough.

Jessica Lane
Reporting from Hull Crown Court

An announcement has been made that we can go back into court now so everyone is gathering outside again.

Lots of people came out in the break sighing and grimacing at each other.

Even lawyers and journalists who have to listen to awful things regularly are acknowledging this is all difficult to listen to.

Eleanor Maslin
BBC East Yorkshire and Lincolnshire

As a reminder, we've been hearing victim impact statements from the families affected by Robert Bush's crimes at Hull Crown Court.

Debbie Keeting told the court she was the "devoted carer" of Mark Hotham and although not related through blood, saw him as her grandfather.

She says: "No words can express how it feels to find out that someone you love so deeply was treated this way after death.

"I feel a terrible sense of guilt, as though I failed him-despite doing everything I could to honour his wishes."

She says she had cared for the ashes she was given - which turned out to not be Mark's.

"I would talk to them and even set them at the Christmas dinner table with a cracker hat on them.

"I felt like he was still with me and it kept me going.

"All the time my grandad was rotting in that place. It just makes me feel sick."

Eleanor Maslin
BBC East Yorkshire and Lincolnshire

Nigel Hotham told the court he had used Legacy for his 87-year-old uncle's funeral when he died in September 2023.

He says his world "fell apart" and he "felt sick" when he found out his uncle, Mark Hotham, was believed to be one of the bodies at Legacy.

"Mark had been abused as a child when he was evacuated during wartime which had resulted in his deafness.

"Now it felt he was being abused again at the end of his life."

He adds: "I am so angry that such a sweet man could be just left.

"I can't forgive him and don't think I ever will. One mistake is perhaps forgivable but to mistreat so many people is a huge betrayal."

Eleanor Maslin
BBC East Yorkshire and Lincolnshire

Before the court took a short break, we heard a statement from Jayne Rimmington.

As explained earlier, she had used Legacy after the death of her mother, Shirley Wright, but later found out that another deceased person's property had been placed with her when her body was recovered.

"So many thoughts ran around my head," she told the court.

She said: "I was told that a photograph of dogs was recovered with mum.

"This both shocked and upset me. Mum didn't have any dogs, she didn't even like them and we had not left any photographs with her."

She said she feels "so much guilt for choosing Robert Bush and Legacy".

"You should be able to trust a funeral director. We did.

"Now I have questions of doubt about all funeral directors. I hope that there are regulations that come from all of this."

Former funeral director Robert Bush is in court in Hull for the first day of his sentencing hearing having pleaded guilty to 67 offences including preventing the burials of 30 people and admitting to giving families the wrong ashes.

Today, Hull Crown Court is hearing family statements from the families of those affected. The sentencing is expected to last at least five days.

As he arrived this morning with his face covered, Bush told reporters he was “sorry", but families say they are appalled he apologised to the journalists, but not to them.

It’s been an emotional morning in court, with family members comforting one another on the benches as the harrowing family statements have been read out.

Byron Lill spoke about the guilt he felt about his mother.

"She protected us our whole lives and I couldn't repay her," he said.

In another statement, from Christina George about her brother Raymond Dagnall, she said she thought she had scattered his ashes at Bridlington Harbour, as per her brother’s wishes.

She told the court the discovery had made “me feel sick and the hairs prickle on the back of my neck”.

The court is on a break for lunch at the moment. We will be continuing to bring you the family statements throughout the afternoon.

Eleanor Maslin
BBC East Yorkshire and Lincolnshire

"My sister wasn't just a body, she was a loved family member," the court heard in a statement read on behalf of Sandra Spamer.

Her sister Maureen Graham died in August 2024, and Spamer said she was left "completely shattered" to find out she had still not been cremated seven months later.

Spamer says she was told by Legacy that the cremation had taken place and that her son even received some ashes.

The statement reads: "Instead of remembering my sister with fond memories, I am left with distressing thoughts about how she was treated.

"It upsets me greatly that Maureen was not treated with the dignity and respect that everybody deserves.

"I feel angry, heartbroken and a deep sense of injustice that a man in a trusted position would do this to families for his own gain."

Jessica Lane
Reporting from Hull Crown Court

After hearing a number of victim impact statements this morning, the judge tells the court we will break now until 2pm.

Bush has been sent away and family members are leaving court.

We'll continue to recap the key lines from the courtroom before it took its break.

Jessica Lane
Reporting from Hull Crown Court

13:50 BST: This post was updated to correct the names of those involved.

The daughter of Shirley Wright sounds upset and angry as she says what Bush did was "evil".

Jayne Rimmington is another family member who has spoken of the guilt they feel now at having used Legacy Independent Funeral Directors.

“The thought of mum laying there all this time, almost six months. Horrific pictures came into my mind of what she would look like, and they wouldn't go away. They still don't,” she says.

Rimmington adds: “Even when I collected what I believed to be mum’s ashes, I trusted him, I believed his excuses."

She says: “I accepted what he said, I trusted him. He stood there smiling, handing me the box, when she was still laying there, rotting away.”

Several people today say they feel they have let their loved ones down, which has added to the grief and shock they feel about what they've had to go through.

Rimmington says a collection for Cancer Research was done at her mum’s funeral, but the charity says it never received the money.

“We feel so cheated that they never received it,” she tells the court.

Jessica Lane
Reporting from Hull Crown Court

Bush seems to be looking at Vicky Mitchell as she speaks in court.

She has been incredibly upset and has had to pause several times. Lots of family members are being supported as they stand up in court and speak about what's happened to them.

Some family members have come to court today to read out their own statements while others have had theirs read out by lawyers here.

The family members speaking have been getting overwhelmed by emotion at times and people listening in court have been crying.

But hearing the stories read out by the lawyers are just as emotional for everyone listening. Each story is devastating and sad

Eleanor Maslin
BBC East Yorkshire and Lincolnshire

"When I first received the knock at the door, it was unreal, I didn’t really take it in at first," begins David Gorbutt's victim impact statement, this time read out on his behalf.

Gorbutt used Legacy for his wife Susan's cremation, and says he felt "abused" when he found out he had scattered the wrong ashes near to the Humber Bridge.

The statement reads: "I feel sad and disappointed, but mostly guilty because I was unable to fulfil my wife’s last request, that I deal with her death quickly and arrange her cremation as quickly as possible at her request, because as Susan would say, 'You know I do not like the cold'."

Gorbutt's statement says that what happened to his wife would have been "her worst nightmare".

It adds: "It is hard to believe a person needs more permits to sell burgers than to deal with the dead.

"Learning the funeral director’s industry is unregulated makes me feel angry.

"Why were no checks made and nobody raised any alarms before this?"

The statement concludes: "There is no defence he can offer that will make any difference to how I feel."

Jessica Lane
Reporting from Hull Crown Court

David Gorbutt's statement is now read out by a lawyer and mentions the lack of regulation of the funeral industry.

Ashes which he believed were his wife Susan's were scattered in the place where her son's had been, but it later transpired the ashes were not those of Susan Gorbutt.

The judge in court asks the lawyers about this now.

We know that this is something the families want to hear more about. Many outside court were holding QR codes which link to a petition calling on the government to regulate the industry

Eleanor Maslin
BBC East Yorkshire and Lincolnshire

More now from Byron Lill, who delivered his victim impact statement to court earlier.

He said he drives past the Legacy premises to work "every day".

"Knowing now that Mum was laying inside for almost eight months destroys me. I was physically so close to her.

"Knowing she was still laying there when Bush smiled and handed me a box, he said were her ashes, when she was still only a matter of feet from me, I just can’t accept."

Lill's mother, Muriel Winning, died after a "courageous battle with cancer", he told the court.

He went on to say: "She protected us her whole life from mistreatment, and it feels that the one time I could repay her and protect her, I couldn’t.

"Bush took this away from me."

Jessica Lane
Reporting from Hull Crown Court

Ten benches are full of family members here in court.

Several family representatives are going back to take their place on the bench after delivering their statements to hear the next people speak.

On the benches, people are comforting each other

In the dock, Robert Bush is now sitting with his head lowered so we can't see his face.

But I've seen some family members turning round in court to try and get a glimpse of him

Eleanor Maslin
BBC East Yorkshire and Lincolnshire

A statement has been read in court on behalf of Karen King in relation to using the funeral service for her father, 94-year-old Norman Bridger.

The statement reads: “I felt grateful to dad that he had arranged a funeral plan so we did not have to worry about payment, but even this would be a lie.

“I feel so cheated for him. Bush just took advantage of him, keeping the money for himself."

King, who had just been diagnosed with breast cancer when her father died, adds in the statement: "My lovely dad lay in a cardboard coffin for months. It feels he was just forgotten."

The statement concludes: "I gave Robert Bush a bottle of port to thank him for taking care of dad.

"The smile on his face as he accepted will always haunt me."

Through floods of tears, Christina George read out her personal victim statement after the body of her brother, Raymond Dagnall, who was a fisherman, was found “left on a rack wearing a soiled hospital gown and still with hospital tubes in his body”.

George thought she had scattered the ashes of her brother at Bridlington Harbour, as per her brother’s wishes.

She told the court the discovery had made “me feel sick and the hairs prickle on the back of my neck”.

“He [Bush] turned our world upside down. I really want him to know that. There can never be a good enough reason for what he has done. Why?”

Jessica Lane
Reporting from Hull Crown Court

As every person stands up in court to speak about the impact Bush has had on them, other people in court are crying and wiping away tears.

Bush seems to be showing no emotion as he watches and listens to what people have to say about what he has done to them and the way it is still affecting their mental health.

Many family members live and work near the Legacy building on Hessle Road and have spoken about how hard it is for them to have to walk past even to this day, knowing what happened to their loved ones inside the building.

Jessica Lane
Reporting from Hull Crown Court

The judge has told Christina George he thinks her brother would be proud of her and checks she has someone with her in court.

As she sits down, people can be heard crying and more tissues have been passed around among the families sitting here in court.

The judge then comments with apparent sympathy to the court that he has noticed that many of the family members here have spoken of how guilty they feel.

He points out that it's not their responsibility, but it's clearly a feeling shared by many of the victims here in court.