What is hospitality?Catering services

Hospitality is a worldwide industry which has become one of the biggest employers in the world, requiring a wide range of skills.

Part ofHospitality (CCEA)The hospitality industry

Catering services

Let’s take a closer look at each of these and see where a catering service is available.

OrganisationCatering services provided Customers For profit or not for profit Main Purpose of organisation
Hospital On the wardsPatients Free - no profit To care for people who are ill
HospitalCanteen/restaurantStaff Subsidised charges so may make a profit To care for people who are ill
HospitalCoffee shopStaff/visitors/ patientsProfitTo care for people who are ill
Residential homesDining roomOlder people/ people with disabilitiesFree included in the overall cost of staying in the homeTo care for older or disabled people
PrisonsCanteens/ cells/ staff dining roomInmates/ staffFree- no profitTo house people who have committed a crime
SchoolsSchool dining roomPupils/staff/visitorsPay for food or some may have subsidised free school meals. No profit expectedTo educate children
Colleges and UniversitiesSelf service restaurantsStudents/ visitorsProfitTo educate adults
Colleges and UniversitiesVending machinesStaff/ students/ vistorsProfitTo educate adults
Colleges and UniversitiesStaff dining roomStaffProfitTo educate adults
Lesisure FacilitiesVending machines/ coffee shop/ bar/ fast food outletsAll usersProfitTo provide facilities for sport and fitness
Tourist AttractionsSelf-service cafes/ coffee shopsVisitors/ staffProfitTo provide places for tourists and local people to visit and relax
Night ClubsBarsAdultsProfitTo provide different types of entertainment for adults
Theatres/ CinemaBar/ coffee/ snacksAdults,children and young peopleProfitTo provide different types of entertainment for all age groups
FestivalsFast food outlets/ Burger Vans/ Coffee/ Cold drinks/ SnacksAll ages/ Tourists/ Local peopleProfitTo provide different types of entertainment for all ages
In house staff foodStaff dining roomEmployees onlySubsidised to provide good working environment for staff so non-profit makingFor convenience of staff so they do not have to leave the workplace for food
In flight foodThe type of food available will depend on the length of the flight. May be snacks only or may be mealsPassengers/ crew/ cabin staff Cost may be included in the airfare. If passengers pay for what they buy on the flight it will be profit making.To transport people quickly from one country to another
Ferry TravelBar/ restaurant/ vending machinesPassenegers/ crewProfitTo transport people and vehicles by sea
OrganisationHospital
Catering services providedOn the wards
CustomersPatients
For profit or not for profitFree - no profit
Main Purpose of organisationTo care for people who are ill
OrganisationHospital
Catering services providedCanteen/restaurant
CustomersStaff
For profit or not for profitSubsidised charges so may make a profit
Main Purpose of organisationTo care for people who are ill
OrganisationHospital
Catering services providedCoffee shop
CustomersStaff/visitors/ patients
For profit or not for profitProfit
Main Purpose of organisationTo care for people who are ill
OrganisationResidential homes
Catering services providedDining room
CustomersOlder people/ people with disabilities
For profit or not for profitFree included in the overall cost of staying in the home
Main Purpose of organisationTo care for older or disabled people
OrganisationPrisons
Catering services providedCanteens/ cells/ staff dining room
CustomersInmates/ staff
For profit or not for profitFree- no profit
Main Purpose of organisationTo house people who have committed a crime
OrganisationSchools
Catering services providedSchool dining room
CustomersPupils/staff/visitors
For profit or not for profitPay for food or some may have subsidised free school meals. No profit expected
Main Purpose of organisationTo educate children
OrganisationColleges and Universities
Catering services providedSelf service restaurants
CustomersStudents/ visitors
For profit or not for profitProfit
Main Purpose of organisationTo educate adults
OrganisationColleges and Universities
Catering services providedVending machines
CustomersStaff/ students/ vistors
For profit or not for profitProfit
Main Purpose of organisationTo educate adults
OrganisationColleges and Universities
Catering services providedStaff dining room
CustomersStaff
For profit or not for profitProfit
Main Purpose of organisationTo educate adults
OrganisationLesisure Facilities
Catering services providedVending machines/ coffee shop/ bar/ fast food outlets
CustomersAll users
For profit or not for profitProfit
Main Purpose of organisationTo provide facilities for sport and fitness
OrganisationTourist Attractions
Catering services providedSelf-service cafes/ coffee shops
CustomersVisitors/ staff
For profit or not for profitProfit
Main Purpose of organisationTo provide places for tourists and local people to visit and relax
OrganisationNight Clubs
Catering services providedBars
CustomersAdults
For profit or not for profitProfit
Main Purpose of organisationTo provide different types of entertainment for adults
OrganisationTheatres/ Cinema
Catering services providedBar/ coffee/ snacks
CustomersAdults,children and young people
For profit or not for profitProfit
Main Purpose of organisationTo provide different types of entertainment for all age groups
OrganisationFestivals
Catering services providedFast food outlets/ Burger Vans/ Coffee/ Cold drinks/ Snacks
CustomersAll ages/ Tourists/ Local people
For profit or not for profitProfit
Main Purpose of organisationTo provide different types of entertainment for all ages
OrganisationIn house staff food
Catering services providedStaff dining room
CustomersEmployees only
For profit or not for profitSubsidised to provide good working environment for staff so non-profit making
Main Purpose of organisationFor convenience of staff so they do not have to leave the workplace for food
OrganisationIn flight food
Catering services providedThe type of food available will depend on the length of the flight. May be snacks only or may be meals
CustomersPassengers/ crew/ cabin staff
For profit or not for profit Cost may be included in the airfare. If passengers pay for what they buy on the flight it will be profit making.
Main Purpose of organisationTo transport people quickly from one country to another
OrganisationFerry Travel
Catering services providedBar/ restaurant/ vending machines
CustomersPassenegers/ crew
For profit or not for profitProfit
Main Purpose of organisationTo transport people and vehicles by sea