Customer thinks her new water meter is faulty

Available for over a year

A mum from Probus is calling for South West Water to apologise and reimburse customers who she claims have fallen foul of new water meters, that she believes don’t work properly. It's after she saw her own water consumption nearly double in the space of a couple of months. South West Water says 'We know some customers have questions about their meter readings and we're looking into every case that's brought to us. Our water meters are widely used across the region and we're confident in their accuracy, with no evidence of a wider issue. If anyone is concerned about their usage or bill, we're here to help and will work with them to understand and provide support.'