‘I think I’ve been arrested over a sandwich’

Things escalated on a flight to Turkey when a passenger sent back a “soggy” tuna bap.
Lily reached out to Jonathan Vernon-Smith over the way she was treated, but JVS discovered there was more to the case than a dispute over an onboard snack.
For more consumer stories, listen to the JVS show live on BBC Three Counties Radio, weekday mornings from 10am. If you have a consumer problem, email jvsshow@bbc.co.uk