Dear Mavis - Tackling broken ovens and holiday refunds.

Consumer agony aunt Mavis Ackerley is back answering Morning Live viewers dilemmas in Dear Mavis. Today she tackles a broken oven and has her tips for getting a refund on a missed holiday. Including why keeping a conversation log is key when it comes to trying to get your money back and how booking a trip as a package deal could help you be better protected.