"When I rang for help there was no answer" - caller Catherine on how her 999 call was on hold for 12 minutes

How long would you expect to wait if you dialled 999 for someone to answer? 10 seconds? 1 minute? 10 minutes? Nolan listener Catherine contacted the show to tell us she was on the line listening to a recorded message for 12 minutes before anyone answered. Catherine told Vinny what happened.