Bouncer George Bass on de-escalating conflict
Michael Rosen talks to security guard and author George Bass, who says that words are his riot shield in his job. The way he talks to someone makes all the difference.
Michael Rosen talks to security guard George Bass, the author of What The Bouncer Saw: Life on the Front Line of the Security Business. George says words and tone are his riot shield. He shares what he's learned about how to talk and joke people down from anti-social behaviour and also how to communicate in code on the radio.
Produced for BBC Audio Bristol by Beth O'Dea, in partnership with the Open University
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Word of Mouth
Series exploring the world of words and the ways in which we use them
