Broadband Complaints, Motability, And Subscriptions Latest

The Financial Conduct Authority has been asked to look into the conduct of the two companies behind Motability's Drive Smart programme, which sparked concern among many disabled customers before it was put on hold earlier this year.

Now a customer and campaigner has submitted evidence to the Financial Conduct Authority (FCA), claiming that both Motability Operations and Direct Line Motability, the scheme's insurer, failed to treat some disabled customers fairly.

How do you feel about your broadband service? According to new figures from Ofcom, the communications services regulator, customer complaints they’ve received about the major broadband providers have fallen to their lowest-ever levels.

The latest stats, which cover the first quarter of this year, show that consumer complaints dropped from its peak in 2011 of 40 complaints per 100,000 customers, to now just 6 complaints per 100,000 customers.

PRESENTER: SHARI VAHL
PRODUCER: LINDA WALKER