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The Win
5/5Meet the lottery line operators who make life-changing phone calls.
The Transplant
4/5Tony Roth had to wait for a call telling him that he could have a heart transplant.
The Abduction
3/5Ron and Pauline Friend built a school in Uganda in memory of their murdered son, Martin.
The Adoption
2/5Educationalist Fiona Byerley's late-night call to a Thai orphanage.
The Siege
1/5Police negotiator Max Vernon, who was involved in the 1980 Iranian Embassy siege.
