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<title>BBC ONE | The One Show - Consumer blog</title>
<link>https://nontonwae.pages.dev/blogs/theoneshow/consumer/</link>
<description>This is BBC The One Show&apos;s Consumer blog. Share your views and knowledge about the issues raised by the programme. Get more information from the experts and watch exclusive videos.</description>
<language>en-us</language>
<copyright>Copyright 2009</copyright>
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<item>
	<title>Home Exchange: Get Dom Littlewood&apos;s tips</title>
	<description><![CDATA[<p>Fancy a week in a villa in St Tropez, or a houseboat in the Netherlands, but can't afford peak season prices charged by&nbsp;travel companies? Then home exchange may be a good option for you.</p>
<p>The One Show's Dominic Littlewood has been investigating why home exchanges are growing in popularity as holidaymakers try to cut travelling costs.</p>
<p>By swapping your home for a week or two with a homeowner in another part of the country or even the other side of the world, you can benefit from free accommodation for the duration of your holiday.</p>
<p>So if you're seriously thinking about a home exchange here's Dom's top tips: </p>
<ul>
<li>Be honest about your area, and the distance to the city centre or attractions.</li>
<li>Be as realistic as possible and get to know your exchange partners as well as you can before you reach an agreement. </li>
<li>Write a holiday agreement. Make it as specific as possible, deciding who pays for accidental damage and utility bills. Remember don't book those flights until the agreement has been agreed. </li>
<li>Appoint a neighbour or friend as a contact, as well as answering questions from your exchange guests, they can keep an eye on things and be an emergency contact. </li></ul>
<p>If you have any experience of a home swap and want to share your stories, <a href="https://nontonwae.pages.dev/blogs/theoneshow/consumer/2009/08/28/home_exchange_get_dom_littlewo.html#comments"><strong>let us know</strong></a>.</p>
<p>&nbsp;</p>
<p>You may also like: Dom's downloadable <a href="https://nontonwae.pages.dev/blogs/theoneshow/consumer/2009/08/27/get_your_refund_distance_selli.html">Distance Selling letter</a> and <a href="https://nontonwae.pages.dev/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html">Sale of Goods Act letter</a>.</p>]]></description>
         <dc:creator>Melanie Grant - One Show team  <$MTAuthorDisplayName$></dc:creator>
	<link>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2009/08/28/home_exchange_get_dom_littlewo.html</link>
	<guid>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2009/08/28/home_exchange_get_dom_littlewo.html</guid>
	<category></category>
	<pubDate>Fri, 28 Aug 2009 14:23:44 +0000</pubDate>
</item>

<item>
	<title>Get your refund: Distance selling - download the letter</title>
	<description><![CDATA[<p>Dom sets the record straight on your rights when you buy goods and services through distance selling. Watch his film:</p>

<div class="player" id="co_distance_selling" style="margin-left: 0px;">
<p>In order to see this content you need to have both <a title="BBC Webwise article about enabling javascript" href="https://nontonwae.pages.dev/webwise/askbruce/articles/browse/java_1.shtml" >Javascript</a> enabled and <a title="BBC Webwise article about downloading" href="https://nontonwae.pages.dev/webwise/askbruce/articles/download/howdoidownloadflashplayer_1.shtml" >Flash</a> installed. Visit <a href="https://nontonwae.pages.dev/webwise/" >BBC Webwise</a> for full instructions. If you're reading via RSS, you'll need to visit the blog to access this content.</p><p><br /> </p></div>
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<br/>
<strong>Download your template letters here </strong><br/><br/>

<p><strong>For services - to get your refund,</strong> <a href="http://downloads.bbc.co.uk/theoneshow/txt/distance_selling_services_one_show.rtf"><strong>click here</strong></a>.</p>

<p><strong>For goods bought, to get your refund,</strong> <a href="http://downloads.bbc.co.uk/theoneshow/txt/distance_selling_goods_one_show.rtf"><strong>click here</strong></a>.</p>

<p>Distance selling is purchasing goods or services online, via mail order, catalogue, by phone or even digital TV. </p>

<p>Problem is, you can't try before you buy. But the good news is you've got the law on your side.</p>

<p>The Consumer Protection (Distance Selling) Regulations gives you a cooling off period that allows you to change your mind. But you only have seven working days. In the case of services that starts from placing the order. And with goods you have seven working days from receiving the order. All you have to do is:<br />
 <br />
1. Phone the trader/company to inform them.<br />
2. Then you must inform them in writing - by letter, fax or email - of your decision to cancel. Keep proof of postage.<br />
3. Wait. Your money should be reimbursed as soon as possible - and in any case within a maximum period of 30 days.</p>

<p><strong>Download your template letters here </strong></p>

<p><strong>For services - to get your refund,</strong> <a href="http://downloads.bbc.co.uk/theoneshow/txt/distance_selling_services_one_show.rtf"><strong>click here</strong></a>.</p>

<p><strong>For goods bought to get your refund,</strong> <a href="http://downloads.bbc.co.uk/theoneshow/txt/distance_selling_goods_one_show.rtf"><strong>click here</strong></a>.</p>

<p> <br />
<a href="https://nontonwae.pages.dev/blogs/theoneshow/consumer/2009/08/27/get_your_refund_distance_selli.html#comments"><strong>Let us know</strong></a> if our distance selling template letter works for you, <a href="https://nontonwae.pages.dev/blogs/theoneshow/consumer/2009/08/27/get_your_refund_distance_selli.html#comments"><strong>below</strong></a>.</p>

<p>You may also like: Dom's <a href="https://nontonwae.pages.dev/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html"><strong>Sale of Goods Act letter</strong></a> has helped many One Show viewers. Read about some of the successes and <a href="https://nontonwae.pages.dev/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html"><strong>download the letter here</strong></a>. </p>]]></description>
         <dc:creator>Melanie Grant - One Show team  <$MTAuthorDisplayName$></dc:creator>
	<link>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2009/08/27/get_your_refund_distance_selli.html</link>
	<guid>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2009/08/27/get_your_refund_distance_selli.html</guid>
	<category></category>
	<pubDate>Thu, 27 Aug 2009 15:13:39 +0000</pubDate>
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<item>
	<title>Should it be easier to adopt abroad?</title>
	<description><![CDATA[<p><a href="https://nontonwae.pages.dev/blogs/theoneshow/consumer/2009/04/10/should_it_be_easier_to_adopt_a.html#comments">Share your views here</a></p>
<p>Madonna's recent attempt to adopt a three-year-old Malawian girl reignited the debate over inter-country adoption. </p>
<p>Her&nbsp;application was denied despite Madonna having already adopted a young boy, called David from the same country. </p>
<p>Last year there were 233 applications for inter-country adoption within the UK. </p>
<p>Paddy O'Connell investigated this issue and asked whether the process should be easier. </p>
<p>He&nbsp;met Stevan Whitehead, who with his wife Ellie, adopted two children from Guatemala nine years ago. </p>
<p>According to Stevan most people who adopt from abroad only do so after exploring the domestic adoption first. </p>
<p>But the inter-country adoption process is long and arduous, it took The Whiteheads over six years, and there are never any guarantees.</p>
<p>But Save the Children believes the process should remain difficult. </p>
<p>They told Paddy that, "children are usually best able to grow up happy and healthy if they are close to their families and the communities in which they were born".</p>
<p>But what do you think? <a href="https://nontonwae.pages.dev/blogs/theoneshow/consumer/2009/04/10/should_it_be_easier_to_adopt_a.html#comments">Share your views here</a></p>]]></description>
         <dc:creator>Melanie Grant - One Show team  <$MTAuthorDisplayName$></dc:creator>
	<link>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2009/04/10/should_it_be_easier_to_adopt_a.html</link>
	<guid>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2009/04/10/should_it_be_easier_to_adopt_a.html</guid>
	<category></category>
	<pubDate>Fri, 10 Apr 2009 13:43:19 +0000</pubDate>
</item>

<item>
	<title>Is gambling too easy?</title>
	<description><![CDATA[<p><span class="mt-enclosure mt-enclosure-image" style="DISPLAY: inline"><img class="mt-image-none" height="200" alt="Slot machine" src="https://nontonwae.pages.dev/blogs/theoneshow/consumer/slot_machine_400.jpg" width="400" /></span><br /><br /><br />
<p align="left"><small>TV, the bookies, online, casinos, bingo, pubs, the lottery...there are countless temptations to have a quick flutter.</p><br />
<p>For most a punt on something like the slot machines is just harmless but sometimes, it's the occasional gamble that can turn into an addiction. Take Andrea Steel who spoke to The One Show for example, her gambling problem started on the fruit machines at the age of 15.</p><br />
<p>It was Andrea's means of 'escapism' but when she started spending in the region of £300-£400 per week, gambling soon became a problem. </p><br />
<p>The temptation for people like Andrea could be even bigger following the government's announcement that the jackpot in slot machines is to rise from £35 to £75.</p><br />
<p>And with the amount you put into these machines also increasing from £1 to £2, the stakes are higher.</p><br />
<p>While pub, club and amusement arcade owners have lobbied for an increase in stakes as they cope with the recession, the plans have been critisised by anti-gambling organisations.</p><br />
<p>Christian author, Chick Yuill feels raising jackpots prize money is a bad idea&nbsp;because it will&nbsp;attract the young&nbsp;and the vulnerable. He says,&nbsp;"Fruit machines are the doorway into gambling that hooks people."</p><br /><br />
<p><strong>Where to go if you feel you have a problem:</strong></p><br />
<p>Gamcare - 0845 6000 133<br /><a href="http://www.gamcare.org.uk/">www.gamcare.org.uk</a></p><br />
<p><br />Gambler's Anonymous<br /><a href="http://www.gamblersanonymous.org.uk/">www.gamblersanonymous.org.uk/</a></p><br /><br /><br />
<p>Are slot machines the route to gambling addiction? Is gambling a loser's game? Or is the art of gambling knowing when to give up?</small></p></p>]]></description>
         <dc:creator>Melanie Grant - One Show team  <$MTAuthorDisplayName$></dc:creator>
	<link>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2009/02/02/is_gambling_too_easy.html</link>
	<guid>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2009/02/02/is_gambling_too_easy.html</guid>
	<category></category>
	<pubDate>Mon, 02 Feb 2009 14:13:55 +0000</pubDate>
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<item>
	<title>Should the NHS pay for botched plastic surgery?</title>
	<description><![CDATA[<p><small><p>Can't see the video? <a href="https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/12/16/bad-surgery-abroad.html">Click here to watch</a></p>.<p>Lucy Siegle's been investigating the rising trend of people travelling abroad to get cheap cosmetic surgery, now dubbed Surgery Safaris.</p><p>Discount prices are the main pull but according to The British Association of Plastic, Reconstructive and Aesthetic Surgeons (BAPRAS) nearly a quarter of their surgeons have treated such patients with complications, after having surgery abroad.</p><br />
<p><strong>Is surgery something worth scrimping on?</strong></p><br />
<p>Lucy met two ladies, who have both had very different experiences from a Surgery Safari.</p><br />
<p>Sharon Whitehead&nbsp;was&nbsp;estatic after&nbsp;her recent breast reduction in Tunisia, and feels that for her this was the only option. However Dawn Cracknell's tummy tuck for under £3,000&nbsp;in the Czech Republic,&nbsp;had very different results. She was left in excruciating pain and a life threatening blod clot. <i></p></i><br />
<p>Dawn is now waiting for another operation, this time with the NHS in the UK, treating her post-procedure complications. </p><br />
<p><strong>So what happens when things go wrong?</strong></p><br />
<p>Professor Simon Kay&nbsp;a Consultant Plastic Surgeon from Leeds General&nbsp;expressed his concerns to Lucy about aftercare for patients. He believes when patients experience post surgery complications from an operation abroad, more often than not, it's the NHS that has to pick up the tab.</p><b><br />
<p>Is this extra cost and pressure something, the already overstretched NHS, should be footing? Won't everyone else suffer as a result?</p></b><br />
<p>Some argue that the people who really are disadvantaged by these returning botch jobs, are the patients who need cosmetic surgery for medical reasons for example, burns victims, people with disfigurements and those needing reconstructive surgery after cancer.</p><br />
<p><strong>Should those who go abroad to cut the costs of plastic surgery be made to shoulder the costs when things go wrong?</strong></p></small></p>]]></description>
         <dc:creator>Melanie Grant - One Show team  <$MTAuthorDisplayName$></dc:creator>
	<link>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/12/16/bad_surgery_abroad.html</link>
	<guid>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/12/16/bad_surgery_abroad.html</guid>
	<category></category>
	<pubDate>Tue, 16 Dec 2008 12:02:22 +0000</pubDate>
</item>

<item>
	<title>Is A&amp;E a drop-in for drinkers?</title>
	<description><![CDATA[<p><small>
<p><b>Can't see the film? <a href="https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/12/01/is-ae-a-dropin-for-drunks.html">Click here</a> to watch.</b></p><br />
<p>When most of us are winding down ready for the weekend, the country's emergency services are gearing up for the busiest time of the week.</p><br />
<p>While they're trained to deal with life and death situations, come the weekend, a large proportion of their time is likely to be spent dealing with cases that are alcohol-related.</p><br />
<p>Anita Rani spent 24 hours with Leicester's emergency service workers.&nbsp;She witnessed some of the challenges they face and saw just how stretched they can become.</p><br />
<p>At the A&amp;E department in the Leicester Royal Infirmary, Anita met Adam, who after a few beers and a fall, couldn't fully recall what had actually happened to him.</p><br />
<p>While on the streets with Leicestershire Constabulary's own violence and disorder unit, Anita saw how officers try to stop trouble before it starts.</p><br />
<p><strong>Is Britain's boozing culture draining the resources out of our emergency services? Do the Brits need alcohol to have a good time?</strong></small></p>]]></description>
         <dc:creator>Melanie Grant - One Show team  <$MTAuthorDisplayName$></dc:creator>
	<link>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/12/01/is_ae_a_dropin_for_drunks.html</link>
	<guid>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/12/01/is_ae_a_dropin_for_drunks.html</guid>
	<category></category>
	<pubDate>Mon, 01 Dec 2008 15:33:39 +0000</pubDate>
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<item>
	<title>Have you had your day in small claims court?</title>
	<description><![CDATA[<p><small></small></p>

<p><a href="https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/11/27/small-claims-court.html"><b><small>Can't see the film? Watch it here.</small></b></a></p>
<p><small>Going to small claims court isn't the drama you might think.</small></p>
<p><small>Dom Littlewood met Judge Stephen Gold at Kingston County Court to find out more.</small></p>
<p><small>Every year over a million small claims are made and only around 50,000 of those will result in a hearing. </small></p>
<p><small>And even if it does get to a hearing, on average it only lasts for an hour and 20 minutes! </small></p>
<p><small>When all else has failed, it can be a very straightforward way to finally get your little piece of justice.</small></p>
<p><small>You can issue claims for a variety of reasons, including:<br />• someone owing you money;<br />• bad workmanship;<br />• damage to property;<br />• road traffic accidents;<br />• personal injury;<br />• goods not supplied; and<br />• faulty goods.</small></p>
<p><small>Both parties will be invited to sit and give their evidence. A decision will normally be given straight away.</small></p>
<p><small>And if you use the online small claims procedure at <a href="https://www.moneyclaim.gov.uk/csmco2/index.jsp">moneyclaim.gov.uk</a>, forget about big scary courtrooms, you may not need to go any further than your living room.</small></p>
<p><small><a href="https://www.moneyclaim.gov.uk/csmco2/index.jsp">Money Claim</a> online only applies to England and Wales.</small></p>
<p><small>Scotland and Northern Ireland have their own small claims procedures, with some different rules and lower limits.<br /></small></p>
<p><small>See also: <a href="http://www.scotcourts.gov.uk/sheriff/small_claims/index.asp">Scottish Courts: Small Claims</a>&nbsp; </small></p>
<p><small>See also: <a href="http://www.courtsni.gov.uk/en-GB/Services/Small+Claims/">Northern Ireland Courts: Small Claims</a><br /></small></p>
<p><small><strong>But before you go to small claims court consider:</strong></small></p>
<p><small>1. Does the person or company have the funds to pay up if you're successful? There isn't a central fund which pays out.</small></p>
<p><small>2. Can this dispute be resolved before getting as far as court?</small></p><p><small>The National Mediation Helpline on 0845 60 30 809 can help or visit the website: <a href="https://www.nationalmediationhelpline.com/index.php">National Mediation Helpline</a>.</small></p>]]></description>
         <dc:creator>Melanie Grant - One Show team  <$MTAuthorDisplayName$></dc:creator>
	<link>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/11/27/small_claims_court.html</link>
	<guid>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/11/27/small_claims_court.html</guid>
	<category></category>
	<pubDate>Thu, 27 Nov 2008 15:05:07 +0000</pubDate>
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<item>
	<title>Would you give fireworks to a child?</title>
	<description><![CDATA[<p><small><p>As beautiful and breathtaking as they are, fireworks in the hands of a child are potential deadly weapons.</p><br />
<p>Despite the messages, adverts and government campaigns more than a thousand people are maimed each year by fireworks and most of them are children.</p><br />
<p>You'll see in the video how Rav Wilding met a young victim whose life drastically changed because of playing with fireworks.</p><br />
<p>Jake had dreams of studying art before he was maimed at the age of 15. He found a  firework on the floor, lit it and bang.</p><br />
<p>The firework immediately went off and the left hand that Jake used to draw with, was damaged beyond full repair - to this day Jake doesn't have full usage of his hand.</p><br />
<p>The law states that it's a criminal offence to sell fireworks to under 18s but sadly some retailers are still breaking the law.</p><br />
<p>The One Show went undercover to find out how easy it would be for a teenager to get hold of some fireworks.</p><br />
<p>It's heartening that eight out of ten shops didn't sell any fireworks to 15-year-old Sarah but that still means two retailers did. </p><br />
<p>Why isn't the threat of a £5,000 for each sale or a prison sentence of up to six months enough to put some of these retailers off?</p><br />
<p>And if Jake went and showed other children his injuries would that make them realise the potential danger of fireworks?</p><br />
<p><div style="text-align: center;"><strong><big>Be safe on your fireworks night</big>.</strong></div></p></br><br />
<p><a href="http://www.rospa.co.uk/homesafety/advice/fireworks/code.htm">For advice see the RoSPA Firework Top Ten Safety Code for Adults</a></p></br></p></small></p>]]></description>
         <dc:creator>Melanie Grant - One Show team  <$MTAuthorDisplayName$></dc:creator>
	<link>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/11/03/would_you_give_fireworks_to_a.html</link>
	<guid>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/11/03/would_you_give_fireworks_to_a.html</guid>
	<category></category>
	<pubDate>Mon, 03 Nov 2008 17:30:00 +0000</pubDate>
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<item>
	<title>Is make-up more important than food?</title>
	<description><![CDATA[<p><small><p>Why do women have this obsession with make-up? According to a recent survey, 70% of women see make-up and cosmetics as an essential, every day necessity. Is it really important to wear make-up every day?</p><br />
<p>But on top of that, eight million (29%) of British women would rather spend less money on food in order to maintain their beauty regime despite the credit crunch!</p><br />
<p>Are cosmetics more important than the weekly shop?&nbsp;Would you forego food in order to have the perfect face? </p><br />
<p>The One show spoke to Jennifer Trevorrow, who has cut down on food to pay for her cosmetics and visited a department store to get tips on the cheaper alternatives.</p><br />
<p>In these stressful economic times is a bit of lippy as important as the supermarket shop?&nbsp;Is putting on a face a must?&nbsp;</p></small></p>]]></description>
         <dc:creator>Melanie Grant - One Show team  <$MTAuthorDisplayName$></dc:creator>
	<link>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/10/22/is_makeup_more_important_than.html</link>
	<guid>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/10/22/is_makeup_more_important_than.html</guid>
	<category></category>
	<pubDate>Wed, 22 Oct 2008 18:09:57 +0000</pubDate>
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<item>
	<title>Is Digital forcing you to abandon your TV?</title>
	<description><![CDATA[<p><small><p>Can't see the video? <a href="https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/10/14/is-digital-forcing-you-to-aban.html">Click here to watch</a></p> <br />
<small><p><br />The <a href="https://nontonwae.pages.dev/digital/">digital switchover</a> has been talked about for years but the move from Analogue to Digital television is here, starting with the Border TV and the Westcountry regions. <a href="http://www.digitaluk.co.uk/when">Find out when it's happening in your area</a>.</p><br /><br />
<p>New research by <a href="http://www.digitaluk.co.uk/home2">Digital UK</a> and <a href="http://www.ofcom.org.uk/">Ofcom</a> suggests that while most of us have converted our main TV sets to digital, nearly a third of the UK's 60 million TV sets are still analogue.</p><br /><br />
<p>And people are still buying analogue sets. Is it because people don't care about digital? Or have they've been ill-advised?</p><br /><br />
<p>Some MPs recently reported that consumers were not being well-served by information provided when buying analogue televisions. Retailers have agreed to display a digital logo on sets ready for digital but it is voluntary.&nbsp; </p><br /><br />
<p>Anyone who's recently bought a new analogue TV will have to adapt it, you can even get your old TV converted with a digital box, even black and white ones and televisions without scart sockets. Your television will need to have either a scart or RF input otherwise it won't happen. But the advise is to buy a television that already has a built-in digital receiver.<br /></p></small></p>]]></description>
         <dc:creator>Melanie Grant - One Show team  <$MTAuthorDisplayName$></dc:creator>
	<link>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/10/14/is_digital_forcing_you_to_aban.html</link>
	<guid>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/10/14/is_digital_forcing_you_to_aban.html</guid>
	<category></category>
	<pubDate>Tue, 14 Oct 2008 09:33:20 +0000</pubDate>
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<item>
	<title>Harassment...where can you get help?</title>
	<description><![CDATA[<p><span class="mt-enclosure mt-enclosure-image" style="display: inline;"><img alt="Justin Rowlatt and woman talking" src="https://nontonwae.pages.dev/blogs/theoneshow/consumer/co_harrasment_400x200.jpg" width="400" height="200" class="mt-image-center" style="text-align: center; display: block; margin: 0 auto 20px;" /></span><br />
<small><p>Former Tory Parliamentary candidate for Watford <a href="http://news.bbc.co.uk/1/hi/england/beds/bucks/herts/7618845.stm">Ian Oakley has been given a 18-week suspended sentence</a>, a 12-month supervision order and a £650 fine for the two year hate campaign he waged against two of his Liberal Democrat rivals.</p><br />
<p>Oakley admitted to&nbsp;slashing tyres, sending hate mail, making silent phone calls and damaging property. They're now thought of as the more traditional&nbsp;modes of harassment.&nbsp;&nbsp; </p><br />
<p>But with more gadgets at our disposal, there are fears that the internet and other forms of technology, can make it even easier for people to stalk, abuse and harrass.&nbsp; </p><br />
<p>Justin Rowlatt met Michael Bulling who was terrorised by a gang which bragged about the crimes they committed on the social networking site Bebo.</p><br />
<p>If you're a victim of harassment or bullying there are simple steps you can take:&nbsp;</p><br />
<p><strong>Speak out</strong><br />Places to contact include the 24-hour helpline the <a href="https://nontonwae.pages.dev/blogs/mt-static/html/www.stophateuk.org">Stop Hate</a> Line: 0800 138 1625 they can tell you where your local Hate Incident Reporting Centre is. Also, <a href="www.victimsupport.org.uk">Victim Support</a>&nbsp;have a phoneline you can call: 0845 303 0900.</p><br />
<p><strong>Log calls/texts</strong><br />If you're being bullied through texts or phone calls, save messages and call records if you have space in your phone. If not, write down the time of the call/text, what was said/written and the caller/sender's number if you have it. And whatever you do, don't reply to any texts - it's just what the bully wants. </p><br />
<p><strong>Keep a diary</strong><br />By diarising everything, you won't miss out any detail&nbsp;and it will help show you're telling the truth.</p><br />
<p>&nbsp;</p></small></p>]]></description>
         <dc:creator>Melanie Grant - One Show team  <$MTAuthorDisplayName$></dc:creator>
	<link>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/10/13/harassment.html</link>
	<guid>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/10/13/harassment.html</guid>
	<category></category>
	<pubDate>Mon, 13 Oct 2008 15:52:29 +0000</pubDate>
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<item>
	<title>0% credit cards: Do you read the small print?</title>
	<description><![CDATA[<p><small><p>Can't see the video? <a href="https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/10/10/0-credit-cards-do-you-read-the.html">Click here to watch</a></p><br />
<p>When is 0% not really 0%? Dom Littlewood knows...he's found out even the best 0% credit card balance transfer offers, can still end up costing you.</p><br />
<p>You see, although the offer says 0% on balances transferred, 0% doesn't necessarily apply to purchases and cash withdrawls.&nbsp;And if your credit card provider uses a negative order of payment or negative payment hierarchy, then clearing your debts is going to be that much more harder.</p><br />
<p>To clear your balance as fast as possible, you might be hoping the debt with the highest interest rate is paid off first. But with negative payment hierarchy the debt with the lowest interest rate (i.e 0%) is paid off first - leaving it much harder to clear the most expensive parts of your balance. And some higher rates can be as much as 17%.</p><br />
<p>Some cards offer positive order of payment where you're paying off the debt charged at the highest interest rate first, before the lower rate. But to be sure you need to either ask or read the small print to find out. </p><br />
<p><strong>Do you know what repayment hierarchy your credit card is on? Have you read the small print?</strong></p></small></p>]]></description>
         <dc:creator>Melanie Grant - One Show team  <$MTAuthorDisplayName$></dc:creator>
	<link>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/10/10/0_credit_cards_do_you_read_the.html</link>
	<guid>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/10/10/0_credit_cards_do_you_read_the.html</guid>
	<category></category>
	<pubDate>Fri, 10 Oct 2008 16:35:50 +0000</pubDate>
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	<title>Is shoplifting a joke? </title>
	<description><![CDATA[<p><small><small><small><p>Can't see the video? <a href="https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/10/09/is-shoplifting-a-joke.html">Click here to watch</a></p><span style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-GB; mso-bidi-language: AR-SA"><font color="#000000"><br />
<p><br />With the global economy in decline and the country heading for recession an increasing number of people are turning to shoplifting to fill the financial gap. </p><br />
<p>Britain's become the shoplifting capital of Europe with some 700,000 people stealing every year.</p><br />
<p>Rav Wilding speaks to a former shoplifter, asks why theft has become the credit crunch crime of choice and looks at the fact that, even if they're caught the majority of shoplifters don't end up in prison.</p><br />
<p><strong>Is shoplifting considered to be a joke in this country? Would stricter penalties be a deterrant for shoplifters? If so, what kind of penalties should there be?</strong></font></span></p><br />
<p>&nbsp;</p></small></small></small></p>]]></description>
         <dc:creator>Melanie Grant - One Show team  <$MTAuthorDisplayName$></dc:creator>
	<link>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/10/09/is_shoplifting_a_joke.html</link>
	<guid>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/10/09/is_shoplifting_a_joke.html</guid>
	<category></category>
	<pubDate>Thu, 09 Oct 2008 18:10:00 +0000</pubDate>
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<item>
	<title>Would you drive on biodiesel?</title>
	<description><![CDATA[<p>Can't see the video? <a href="https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/10/02/would-you-consider-biodiesel.html">Click here to watch</a></p>
<p>Who would believe....that cars could run off re-used cooking oil. <a href="http://news.bbc.co.uk/1/hi/sci/tech/6294133.stm">Heard about biodiesel?</a></p>
<p>Dom Littlewood finds out how using&nbsp;biodiesel is saving people thousands of pounds simply because they're&nbsp;processing used cooking oil. </p>
<p>He meets a man whose&nbsp;4x4 purely runs off the vegetable oil used to cook meals in his pub.</p>
<p>With the cost of fuel having increased by almost a third since August last year, some 20,000 people up and down the country are now making biodiesel.</p>
<p>Such is&nbsp;the demand for biodiesel, people are now selling used vegetable oil on auction wesbites!</p>
<p>There are around 75 outlets around the country who supply biodiesel. <a href="http://www.energysavingtrust.org.uk/fleet/technology/refuellingstations/">Click here to find your local supplier</a>.</p>
<p>But before you start&nbsp;storing your chip fat away.....note there are strict guidelines you must follow. <a href="http://www.r-e-a.net/REA">Renewable Energy Association</a>&nbsp;(020 7747 1830) or <a href="http://www.energysavingtrust.org.uk/what_can_i_do_today/smarter_driving/alternative_fuel">Energy&nbsp;Savings Trust</a>&nbsp;(0800 512 012) can also advise you.</p>
<p>Is&nbsp;biodiesel really worth it? Would you try it? </p>]]></description>
         <dc:creator>Melanie Grant - One Show team  <$MTAuthorDisplayName$></dc:creator>
	<link>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/10/02/would_you_consider_biodiesel.html</link>
	<guid>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/10/02/would_you_consider_biodiesel.html</guid>
	<category></category>
	<pubDate>Thu, 02 Oct 2008 15:19:18 +0000</pubDate>
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<item>
	<title>Energy Grants: Should energy be free?</title>
	<description><![CDATA[<p><font style="FONT-SIZE: 1em">Can't see the video? <a href="https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/09/24/food-vs-fuelwhich-would-you-ch.html">Click here to watch</a></font></p>
<p><font style="FONT-SIZE: 1em">It's one of those impossible choices but with the </font><a href="https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/09/17/what-have-you-given-up.html"><font style="FONT-SIZE: 1em">credit crunch biting</font></a><font style="FONT-SIZE: 1em"> some&nbsp;people are&nbsp;being forced to make cutbacks on even the essentials like food, gas and electricity. </font></p>
<p><font style="FONT-SIZE: 1em">The cost of energy has skyrocketed - by over 40% this year </font><a href="http://news.bbc.co.uk/1/hi/business/6043288.stm"><font style="FONT-SIZE: 1em">bills are a struggle</font></a><font style="FONT-SIZE: 1em">. The average household's spending an incredible £1,300 a year on their bills. So could energy-saving measures like insulation be the solution?</font></p>
<p><font style="FONT-SIZE: 1em">Gordon Brown recently launched the new CERT scheme where households can apply for money towards their energy-saving expenses. There's almost £3.4bn available for the public to claim and you don't have to be on benefit or income support.</font></p>
<p><font style="FONT-SIZE: 1em">To get your cash back all you need to do is get an application in. </font></p>
<p><strong><font style="FONT-SIZE: 1em">You can get that from one of the energy companies, the </font></strong><a href="http://www.energysavingtrust.org.uk/"><strong><font style="FONT-SIZE: 1em">Energy Saving Trust</font></strong></a><strong><font style="FONT-SIZE: 1em"> or&nbsp;your local Council.</font></strong></p>
<p><font style="FONT-SIZE: 1em">Is it a sorry state of affairs that we have to have grants to heat up our homes? Or should energy just&nbsp;be free?&nbsp; </font></p>]]></description>
         <dc:creator>Melanie Grant - One Show team  <$MTAuthorDisplayName$></dc:creator>
	<link>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/09/24/food_vs_fuelwhich_would_you_ch.html</link>
	<guid>https://nontonwae.pages.dev/blogs/theoneshow/consumer/2008/09/24/food_vs_fuelwhich_would_you_ch.html</guid>
	<category></category>
	<pubDate>Wed, 24 Sep 2008 12:53:10 +0000</pubDate>
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